Medical Alert: COVID-19 (Coronavirus disease 2019)

UPDATE: 10 August 2020

Fountain Street General Practice is planning to stay open through the Coronavirus (COVID-19) emergency.

We have made the following changes to try to keep our staff and patients safe.

While some of these changes may be unsettling we have to adapt in order to be able to continue to keep the practice open and we appreciate your cooperation.

1) We now offer telephone consultations to all our patients

Patients must be registered as a patient of Fountain Street and must have had a face to face appointment with one of our doctors in the previous 12 months or be less than 12 months old.

For all issues and problems that do not require an examination you may prefer to book a telephone consultation. This can be done online via our HotDoc service or you can call the practice and our reception staff will book you in.

If the doctor agrees that you meet criteria and the issue is suitable for a phone consultation you will be allocated a time and your doctor will call as close to that time as possible.

If you are a pensioner, health care card holder or concession card holder are aged under 16 or are considered by your doctor to be more vulnerable to COVID-19 you will be bulk billed. If you are not in one of these categories, you may be charged a fee. This will be discussed at the beginning of your phone consultation.

2) We are no longer using our waiting room

When you arrive at Fountain Street Building, call the reception to let them know. You will then need to wait in your car or outside the building.

Please observe social distancing while you wait. Your doctor will then call you and ask you to come upstairs and will take you straight through to their consulting room.

If you are coming for pathology; collect your number from the box in the waiting room and then wait outside in the corridor, again using social distancing.

3) Flu vaccines

We continue to administer flu vaccines.

NSW Health has advised us to limit the booking to one child with an adult at one time. Please advise the receptionist at the time of booking if this is not possible.

4) No more cash

We have moved to card payments only.

We are here for you and will all do our best to support you through this challenging and difficult time.

Stay safe and socially distanced.

For further information please visit:

EDIT: Updated 10 August 2020

8 March 2020

Coronavirus disease 2019 (COVID-19) is an infectious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), a virus closely related to SARS virus. It is essential to consider the community, our patients and staff by calling ahead to our practice on 8303 2900. Please let our reception staff know if you have any concerns or symptoms as below so that our nursing staff can triage and advise you.

Risk factors for COVID-19:
Please let us know if:

  • you have recently traveled overseas
  • you have been in close contact with a person who has a confirmed case of COVID-19
  • you are experiencing flu symptoms such as fever, cough, shortness of breath or a sore throat.

If you are very unwell with suspected COVID-19 our staff will direct you to a clinic at RPA.

For further information please visit:

EDIT: Updated 30 March 2020