Medical Alert: COVID-19 (Coronavirus disease 2019)

UPDATE: 24 March 2020

Fountain Street General Practice is planning to stay open through the Coronavirus (COVID-19) emergency.

We have made the following changes to try to keep our staff and patients safe.

While some of these changes may be unsettling we have to adapt in order to be able to continue to keep the practice open and we appreciate your cooperation.

1) We are no longer using our waiting room

When you arrive at Fountain Street Building, call the reception to let them know. You will then need to wait in your car or outside the building

Please observe social distancing while you wait. Your doctor will then call you and ask you to come upstairs and will take you straight through to their consulting room.

If you are coming for pathology; collect your number from the box in the waiting room and then wait outside in the corridor, again using social distancing

2) We can offer telephone consultations to people who meet the following criteria:

  • If you are at least 70 years old or more
  • If you are of Aboriginal or Torres Strait Islander descent and are at least  50 years old
  • If you are pregnant
  • If you are the parent or of a child under 12 months of age
  • If you are receiving treatment for chronic health conditions
  • If you are immune compromised.

If you have been diagnosed with Covid-19 Call the practice and ask for a telephone consultation.

If the doctor agrees that you meet criteria and the issue is suitable for a phone consultation you will be allocated a time and your doctor will call as close to that time as possible. The consultation will be bulk billed.

3) Respiratory tract infection clinic

Each day we are allocating one doctor to be the person seeing patients who have symptoms of a respiratory tract infection. This doctor will wear full PPE (Personal Protective Equipment) and patients attending this clinic will be given a mask and must wear it.

We have limited PPE and so it is really important that if you are unwell you only see this doctor. All doctors at the practice have full access to your clinical file so can see your past history.

4) Flu vaccines

We are expecting our government flu vaccines in early April. When they arrive we will update our website and will start to send messages out to people who are eligible for the free vaccine.

We are also waiting on our private vaccines to arrive and will again put this on our website.

This year there is only one kind of immunisation and it is suitable for all people from 6 months of age. Children younger than 9 who have never had the flu vaccine before will need 2 immunisations a month apart.

5) No more routine skin checks

Until the coronavirus emergency ends we will no longer be doing routine skin checks as this requires the doctor and patient being close for an extended period of time. You can still book to have any concerning skin changes checked.

In addition patients with a history of melanoma will need to continue their checks and will need to call the practice to arrange an appointment and will need to let the receptionist know that they have a history of melanoma.

6) No more cash

We have moved to card payments only.

We are here for you and will all do our best to support you through this challenging and difficult time.

Stay safe and socially distanced.

8 March 2020

Coronavirus disease 2019 (COVID-19) is an infectious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), a virus closely related to SARS virus. It is essential to consider the community, our patients and staff by calling ahead to our practice on 8303 2900. Please let our reception staff know if you have any concerns or symptoms as below so that our nursing staff can triage and advise you.

Risk factors for COVID-19:
Please let us know if:

  • you have recently traveled overseas and specifically if you have traveled to any of the following countries: China, Iran, South Korea, Italy, Japan, Hong Kong, Singapore, Indonesia (including Bali), Thailand or Cambodia.
  • you have been in close contact with a person who has a confirmed case of COVID-19
  • you are experiencing flu symptoms such as fever, cough, shortness of breath or a sore throat.

If you are very unwell with suspected COVID-19 our staff will direct you to a clinic at RPA.

For further information please visit: