Fountain Street General Practice is a very busy private practice that operates by appointment only. When making an appointment it is often helpful if you can give our reception staff an idea of what you are coming in for as some consultations may require extra time. An SMS reminder is sent to your mobile to confirm your appointment the day before. If you have not answered the SMS we will call to confirm your appointment. As we get very busy, if you cannot keep an appointment, please call and advise reception as soon as possible, so that we can offer that appointment to someone else.
To help suit the need of our patients we offer different type of consultations:
- Standard appointment – 15 minutes
- Long appointment – 30 minutes
- Prolonged appointment – 45 minutes
- 1 hour appointment
Please assist us in minimising waiting times by ensuring you book an appointment of an adequate length. We strongly encourage you to make a longer appointment if you have multiple or complex problems as this helps our doctors to give your health concerns the attention they deserve without being rushed. This also helps us to manage our appointments better and reduce delays.
In some circumstances, if you have multiple health issues that cannot be addressed in the allocated time, your doctor may ask that you make another appointment. If you are unclear as to the length of appointment required, please discuss with our reception staff.
Adding extra family members to a single appointment causes delays to other patients. We suggest that you please book an individual appointment for each family member needing to be seen unless otherwise advised by reception staff. This will help your doctor run on time and ensures that each patient is given the time their problems require.
We also continue to offer telehealth appointments for patients that have visited the practice within the past 12 months.
Telehealth consults are privately charged. Your doctor will discuss this with you at the beginning of the consult. Please note your doctor will call you at the nominated appointment time or as close to this time as possible. Please be available to take the call and be in a private, quiet area. The call MAY be from a “NO CALLER ID”.
Booking a long appointment
Below are some examples where a long appointment is usually required. If you are unsure as to whether you need a long 30 minute or 45 minute appointment, please ask our reception staff. Please see our Fees Section for the longer appointment fees.
- New patients
- Multiple issues (more than 2)
- Full medical check ups
- Skin checks
- Any surgical procedure including skin biopsies
- 6 week baby check and immunisation
- 6 week post natal check
- Travel advice and vaccinations
- Mental health (Depression, anxiety, stress, crisis)
- Mental health care plans
- Insurance medicals
- Driving medicals (RMS)
- Implanon insertion/removal
Each day the practice sets aside ‘urgent’ appointments for patients who need to be seen on the day. Although this may not be with your usual doctor, it means you can still be seen by a doctor when you are acutely unwell. Doctors within the practice are able to easily access your records and where necessary can liase with each other.